Store Returns
General Returns Policy for Stores
We will be happy to exchange or refund full price lifestyle items returned in original purchase condition with a valid receipt within 28 days of purchase.
We will be happy to exchange or refund full price clothing and footwear items returned in original purchase condition with a valid receipt within 14 days of purchase.
Please note, for lifestyle Sale items (marked with * on your receipt) we will be happy to offer an exchange only within 14 days of purchase.
For clothing and footwear Sale items (marked with * on your receipt) we will be happy to offer an exchange only within 7 days of purchase.
Earrings are non-returnable for hygiene reasons.
This policy excludes Gift Vouchers.
This policy does not affect your statutory rights.
Customer Service
We are available to answer your queries from Monday to Friday 9am – 5.30pm.
Vinegar Hill
110 The Promenade
Cheltenham
GL50 1NL
Telephone: 01242 584404
Email: info@vinegarhill.co.uk