Delivery   &  Returns

Delivery

Standard Delivery For Gift Cards

The standard UK delivery charge for gift cards is £3.50, orders over £100 will be delivered free of charge. Standard delivery is 3-6 working days. 


All delivery dates are estimates and we cannot guarantee specific deadlines. Saturdays, Sundays and all Bank Holidays are classed as non-working days. 


Vinegar Hill cannot be held responsible for any third party involvement where delays occur to deliveries. If you are concerned you have not received your parcel, please contact us via email at orders@vinegarhill.co.uk or call our Customer Services Team on 01242 584404 (Weekdays 9am – 5pm).

Overseas Delivery

We ship to the UK only. 

Tracking Your Parcel

If you have an email address registered with us you will receive an email to confirm that your items have been despatched.


Vinegar Hill cannot be held responsible for any third party involvement where delays occur to deliveries. If you are concerned you have not received your parcel, please contact us via email at orders@vinegarhill.co.uk or call our Customer Services Team on 01242 584404 (Weekdays 9am – 5pm).

Returns

Returns for Online Orders

Gift cards are not refundable. In the unlikely event that a parcel arrives damaged or faulty please contact us by email at orders@vinegarhill.co.uk 


Postal address: Vinegar Hill, 110 The Promenade, Cheltenham, GL50 1NL

Cancellation Procedure

You may cancel an order at any time before it has been processed for shipping. 


Returns for Stores Purchases

General Returns Policy for Stores

We will be happy to exchange or refund full price lifestyle items returned in original purchase condition with a valid receipt within 28 days of purchase. 


We will be happy to exchange or refund full price clothing and footwear items returned in original purchase condition with a valid receipt within 14 days of purchase. 


Please note, for lifestyle Sale items (marked with * on your receipt) we will be happy to offer an exchange only within 14 days of purchase. 


For clothing and footwear Sale items (marked with * on your receipt) we will be happy to offer an exchange only within 7 days of purchase. 


Food/perishable items are non returnable. Earrings are non-returnable for hygiene reasons.


This policy excludes Gift Cards. 


This policy does not affect your statutory rights. 

Customer Service


Please contact your local store here.

Or

Email: info@vinegarhill.co.uk